Terms & Conditions

By using this website and/or making a purchase you are agreeing to the terms and conditions set out below.

PAYMENT METHODS 

All prices are displayed in (£'s) sterling and I accept all major Debit/Credit cards which are processed by secure checkout partner PAYPAL.

PRIVACY POLICY & USE OF YOUR PERSONAL INFORMATION

I am committed to protecting your privacy and will only use the information that is collected about you to process your order and send you my newsletter. The type of information I will hold about you includes: 

your name

address

phone number

email address

This information is used to dispatch your order and for notifications about your order, such as processing and dispatch info etc..You can unsubscribe from the newsletter mailing list at anytime by following the instructions at the end of the emails. I will not disclose your personal details to third parties. You may update your information at any time by contacting me. 

DELIVERY

I dispatch to the UK, Europe, and Internationally; please see the delivery page for current dispatch and delivery details. 

RETURNS

In accordance with the Distance Selling Regulations I do not normally accept returns of personalised and/or custom designed items. However, should your item be faulty I will replace it for you. Items that are NOT personalised or NOT custom ordered can be returned to us within 7 WORKING days for a full refund, excluding return postage costs as long as they have not been worn or damaged. Items must be returned in original packaging and where the item is not faulty, should also be in a re-saleable condition. In any instance all intended returns must be reported to me in writing (i.e: by email) within 48 hours of receipt of your order. 

ITEMS LOST IN TRANSIT

You will receive an email from me on the day of dispatch to confirm your item/s have been posted however, once your order is dispatched, delivery timescales are managed by the Royal Mail and if your order does not arrive when expected please allow a day or two for any delays in transit and you may find your item/s will be with you. Please also check if your parcel has been left with a neighbour, if after checking these your order has not been located please contact me and I will conduct an investigation and where applicable send replacements. 

CANCELLATIONS

Please notify me immediately for cancellations. I cannot accept cancellations for our bespoke handmade to order or personalised items if they have already been started, however if you need to make any changes to your order please notify us by email within 48 hours of your purchase and we will always try our best to accomodate any alterations. 

PRODUCT DESCRIPTION

All products are described as accurately as possible with clear and concise information on the relevant product page. However, please note that gemstones and pearls are natural materials so slight variations in colour, shape, and size may occur but this does offer the added re-assurance that you are receiving an original and unique piece. Also computer screen colour settings can vary and affect the way colour and textures appear on the viewing monitor. I make all my jewellery by hand which also means that some of the silver or gold work pieces may sometimes turn out slightly different too - but when buying handmade jewellery that is usually what you are looking for anyway. 

PRODUCT IMAGES

All product and commission images used on the website and blog remain my copyright. Any photos you send for me to use on customer gallery pages will remain your or the photographer's copyright. 

PERSONALISATION

You, the purchaser, are responsible for ensuring that personalisation details are correctly give. Any mistakes made by the buyer can be rectified but will incur a charge. Any mistakes made by me will be rectified free of charge but must be reported to within 48 hours of receipt of goods. Please Note: I cannot accept personalisation details that include: threatening, defamatory, indecent, offensive or discriminatory content. 

PLEASE NOTE

My products are made from small parts and are intendend for decorative purposes. I cannot be held responsible for any incidents arising from the misuse of any products purchased, it is the responsibility of the purchaser to ensure goods purchased are used in the correct and proper manner in which they are intended.